We’ve been working hard to bring you new features that make managing your website easier and more effective. To give everyone more flexibility, we’re introducing new plans with different levels of functionality. This means you can choose a plan that best suits your needs—whether you want access to advanced features or prefer a simpler setup.

With this new approach, you won’t have to pay for features you don’t use, but if you see the value in what’s on offer, you’ll have the tools to take your website to the next level.

It’s worth noting that our new AI-powered features, like Flint 3, do come with additional costs for us to provide this advanced functionality. The updated plans reflect this, allowing us to keep innovating and delivering even more value for your website.

With the new subscription plans, most customers will remain on their existing plan unless they choose to upgrade to access additional features.

However, if your current plan includes features like multiple forms or an online shop that exceeds the limits of your new equivalent plan, you may have to move to a higher-tier plan. Don’t worry—your website dashboard will clearly show your current plan, the features you’re using, and the plan you are moving to based on your feature usage.

If you’re happy with a simpler plan, you can review your feature usage and make adjustments to avoid moving to a higher-tier plan. For example:

• Reduce the number of forms on your site by deleting unused forms.

• Turn off the online shop if you’re not actively selling products.

• For not-for-profits collecting donations, consider using tools like Donor Box, though keep in mind these services may have their own fees.

The new pricing and features will apply to all bill cycles renewing on or after 20 January 2025. 

The new features such as the updated dashboard, and advanced forms, will launch on 20 January 2025. We’re launching Flint 3 earlier so that all customers and trialists can experience Flint 3 before it becomes only available on certain plans in 2025.

Login to your dashboard to see your current plan, your feature usage, and the plan you’ll move to on your next billing date.

If you’re on an annual plan, your pricing and inclusions won’t change until your next renewal date. But if you want to access the new features earlier, you can upgrade at any time after the 20th of January 2025 and pay a prorated amount.

Our last price update was almost two years ago, in February 2022. Since then, we’ve held off on changes, even during a period of high inflation, to support our customers.

The new plans and pricing reflect the increased costs of delivering advanced features, maintaining robust security, and supporting ongoing innovation. At the same time, we’re giving you more choice to match your needs with the right plan.

If your annual bill cycle renews before 20 January 2025, you’ll keep your current pricing and inclusions for the remaining period of your annual bill cycle. You can still choose to upgrade to the new plans at any time from the 20th of January to access additional features, with a prorated cost for the upgrade.

If your new plan isn’t visible on your dashboard, please contact our friendly Customer Success Team, and we’ll sort it out for you.

Yes, you can! To move to a lower-tier plan, simply review your current usage and decide which features you can do without. This will help you find a plan that works for your needs while keeping things cost-effective.

We understand that price changes can be challenging. That’s why we’ve created plans with different tiers so you can choose what works best for your needs and budget.

If you’re facing exceptional circumstances, please reach out to our Customer Success Team. We’re here to help and will work with you to find the best solution.

Not-for-profits will receive a 50% discount on the new pricing. Legacy plans without access to advanced features like Flint 3 will be retired, allowing all not-for-profits to choose a new plan that fits their needs while still benefiting from the discount.

Supporting not-for-profit organisations is a priority for us, and if you need additional assistance, our team is here to help.

Yes! We’ll host webinars to introduce the new features, show you how they work, and explain the new plans. These sessions will give you the confidence to make the most of the exciting updates we’re rolling out.

Our Customer Success Team is ready to help. Whether you have questions or need guidance, you can reach us by phone or email, and we’ll be happy to assist.